Important Contact Information for Freight Deliveries

To ensure your freight delivery is smooth and on time, the KETTLERShop team needs complete and correct contact information from you. It is especially important to provide your telephone number, as freight carriers usually arrange delivery dates by phone or contact you directly if they have any questions.

Missing or incorrect phone numbers can lead to delivery delays or a return of the goods.

Why is your contact information important for freight deliveries?

Freight deliveries are only made after a prior appointment. The delivery service can contact you via your phone number, for example, if:

• a delivery date needs to be arranged,

• delivery to the specified address is not possible,

• there are last-minute changes or questions.

This ensures that your KETTLER products arrive safely, on schedule, and without unnecessary delays.

What information do we need for freight delivery?

Please make sure we have the following information in full:

• Full name of the recipient

• Correct delivery address (street, house number, ZIP code, city)

• Telephone number for scheduling with the freight carrier

• Email address for shipping and delivery information

How to securely submit your contact information

Please provide your contact information during the ordering process in the KETTLERShop. If you would like to provide your phone number later, you can contact our customer service at any time:

• Email: [e-mail]
• Contact form: https://www.kettlershop.com/contact

Your benefits from correct contact information

• Smooth scheduling with the freight carrier

• Avoidance of delivery delays or returns

• Personal coordination of the delivery

• Safe and scheduled delivery of your KETTLER products

Do you have questions about delivery?

Our friendly and competent KETTLERShop team is happy to assist you with any questions regarding your order and delivery. Please do not hesitate to contact us so we can provide you with the best possible support.