How can I cancel my order?

KETTLER Customer Service – Guide to Order Cancellation

Introduction

If you wish to cancel your order with KETTLER, this guide will be helpful. Here you will learn how to proceed quickly and easily to initiate the cancellation and what you need to pay attention to.

Canceling your order – Step-by-step guide

Important: Contact KETTLER customer service as soon as possible if you wish to cancel your order.

1. Order not yet shipped? – Customer service will try to stop the shipment.
2. Order already shipped? – Please refuse delivery or return the goods.
3. Please note that a fee is charged for returns, which supports sustainability.
4. If you have problems with the return process, please contact the KETTLER service team for assistance.

Contact information for the KETTLER service team

You can reach our customer service through the following channels:

• Email: [e-mail]
• Website contact form: https://www.kettlershop.com/kontakt

Important notes on cancellation and returns

KETTLER places great value on quality, safety, and sustainability. Therefore, please note the following points:

• Orders can only be canceled as long as they have not yet been shipped.
• If the goods have already been shipped, the delivery must be returned or refused.
• A fee is charged for returns, which supports our sustainability measures.
• If you have any questions or need assistance, our service team is happy to help.

Further resources

You can find more useful information about your order and our service in our Help Center or by visiting our website:

• Help Center: https://www.kettlershop.com/hilfe

Conclusion

If you wish to cancel your order with KETTLER, please contact us as early as possible to ensure the best possible service. Our friendly and competent service team is happy to assist you with any questions regarding your order.