How long do I have to return an item?

Cancellation Policy & Cancellation Form

A. Cancellation Policy

Introduction

Consumers have a right of cancellation according to the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity:

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last goods.

To exercise your right of cancellation, you must inform us (KETTLER Trading GmbH, Ansbacher Str. 22, 10787 Berlin, Germany, Tel.: [phone], E-Mail: [e-mail]) of your decision to cancel this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached sample cancellation form for this purpose, but it is not mandatory.

To comply with the cancellation period, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without delay and at the latest within fourteen days from the day on which the notification of your cancellation of this contract has been received by us. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you incur any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier point in time.

You must return the goods immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract to us or to Kettler Trading GmbH, Ansbacher Str. 22 10787 Berlin, Germany. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods. The direct costs of returning goods that cannot normally be returned by post due to their nature (freight goods) are estimated at a maximum of approximately 89.90 euros for each such item.

You only have to pay for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary for checking their nature, characteristics, and functioning.

General Notes

1) Please avoid damage and contamination of the goods. Please return the goods in the original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of cancellation.

B. Cancellation Form

If you wish to cancel the contract, please fill out this form and send it back.

To

KETTLER Trading GmbH
Ansbacher Str. 22
10787 Berlin
Germany

E-Mail: [e-mail]

I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_______________________________________________________

_______________________________________________________

Ordered on (*) ____________ / received on (*) __________________

________________________________________________________
Name of the consumer(s)

________________________________________________________
Address of the consumer(s)

________________________________________________________
Signature of the consumer(s) (only if notified on paper)

_________________________
Date

(*) Delete as applicable