Laura Froehlich
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Recent activity by Laura Froehlich-
We are looking for Maxi Cosi adapters for our Kettler stroller, where can we buy them?
Unfortunately, the adapter is permanently no longer available, as the corresponding stroller is no longer part of our product range and the associated accessories are also no longer carried.We ask ...
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Are VAT and import duties included in your purchase price, or do I have to pay them myself after delivery in Switzerland?
Thank you for your inquiry!For deliveries to Switzerland, shipping is carried out from Germany as an export delivery.Swiss VAT as well as any applicable customs and processing fees are included in ...
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What happens if I only want to cancel part of the savings package?
Please note, however, that in this case the price advantage of the savings package will no longer apply. The returned item will then be charged proportionally at the regular single price, and the r...
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Are all savings packages permanently available or only for a limited time?
The availability of the savings packages depends on the specific promotion as well as the stock availability of the included items. Therefore, it is possible that certain savings packages are only ...
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Can I return individual items from the value pack?
Yes, individual items from a value pack can generally be returned.However, please note that the total price of the value pack will change as a result. The price advantage of the value pack is void ...
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Can I exchange or change the items in a value pack?
No, unfortunately, the items in a value pack cannot be exchanged or changed.Value packs are fixed sets of offers with a pre-calculated discounted price. For this reason, it is not possible to repla...
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Why can't I redeem a coupon code for value packs in the online shop?
Coupon codes cannot be redeemed for value packs in our online shop. Value packs are already discounted offer sets, and the price advantage is already included. Therefore, additional discounts throu...
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Which tracking number belongs to the table tennis table and which to the accessories?
For value bundles, you will always receive two separate tracking numbers, as the delivery is made in two parts:The table tennis table is delivered by freight forwarding with two-person handling. Th...
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Can the Kreaty play sofa also be used by adults?
Yes, the Kreaty play sofa can generally also be used by adults.The sofa is designed not only for children to play, build, and relax, but can also be used by adults for sitting or playing together. ...
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What can I do if the cushions of the Kreaty Sofa do not take shape properly after unpacking?
If the cushions of the Kreaty Sofa do not immediately reach their final shape after unpacking, this is usually completely normal. The cushions are vacuum-packed for space and transport protection r...